Shipping Policy

We currently ship across India 🇮🇳

Orders are usually processed and dispatched the same day or the next business day after payment confirmation. Orders placed on weekends will be processed on the next working day.

Once dispatched, delivery timelines vary depending on your location, but most orders are delivered within 5–10 business days.

While we do our best to ensure timely processing and delivery, unexpected circumstances or interruptions may occasionally cause delays.

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Shipping, Returns & Refund Policy

• No cancellations or refunds: Once an order is placed and payment is confirmed, cancellations and refunds are not accepted.

• Wrong product received: If you receive a product different from what you ordered due to an error from our end, we will arrange the correct product at no additional shipping cost to you.

• Damaged/broken product: If your order arrives damaged or broken, an unboxing video is mandatory to be eligible for a replacement. The video must clearly show the package from the moment it is opened, without any cuts or edits. Without a valid unboxing video, we cannot process a replacement or refund.

• Free shipping: Shipping is free on orders above ₹499.

• Please provide accurate delivery details: Enter your complete and precise address, including house/flat number, building/street name, locality/area, landmark (if applicable), PIN code, and a valid phone number. Do not provide only a general area name and city, as incomplete details may result in delivery failure.

• Failed delivery / Returned orders: Our courier partners make a maximum of 3 delivery attempts. If the customer is unavailable, does not respond to the courier's calls, or otherwise fails to receive the order, the shipment may be returned to us (RTO).

• If the order is returned due to the customer's failure to receive it: Since we do not offer cancellations or refunds, the order can be reshipped only after the applicable return shipping + reshipping charges are paid by the customer. These charges are an additional expense incurred due to the failed delivery attempt.

• Transparency on charges: The applicable return and reshipping charges will be shared with you transparently via a screenshot before the order is reshipped.

• If the mistake is from our end: If an order is returned or cannot be delivered due to an error on our part, you will not be charged the return or reshipping fee. We will bear the applicable shipping costs and arrange the reshipment.

• Need to make a correction to your order? Please contact us as soon as possible via Instagram DM, WhatsApp, or email. We’ll do our best to make the requested changes before your order is dispatched.

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By placing an order with The Pahadi Co., you acknowledge and agree to the above shipping, return and refund policy.

Contact Us

For support, order queries, or assistance, reach out to us:

📧 thepahadico@gmail.com
📞 8447121709