TERMS & CONDITIONS
CUSTOMER CARE
The Pahadi Co. values customer satisfaction and is committed to providing the highest level of service. Our customer care team is dedicated to addressing any inquiries, feedback, or concerns promptly and effectively. We strive to build trust and confidence in every purchase made on our platform. Feel free to reach out to us with any questions or assistance you may need.
Please allow 24 hours to respond to your inquiry.
PRIVACY & SAFETY
At The Pahadi Co., we prioritize the privacy and safety of our customers' personal information. We employ secure measures to protect data and ensure that all transactions are conducted with the utmost confidentiality. Our privacy policy outlines the usage of customer data, security protocols, and communication practices post-purchase. Your trust is our priority, and we are dedicated to maintaining a transparent and secure online environment.
WHOLESALE INQUIRIES
Interested in retailing our premium skincare and wellness products? We welcome wholesale inquiries and partnerships with like-minded retailers. Our products are crafted with care and precision, and we are committed to providing comprehensive support to our wholesale partners. Reach out to us to explore the opportunity of introducing The Pahadi Co. to your clientele.
Shipping and Returns
Shipping
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We currently ship all across India.
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Orders are processed within 2–4 business days after payment confirmation.
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Delivery timelines may vary based on your location, but typically orders arrive within 2–10 business days.
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Once shipped, you will receive a tracking ID to monitor your order.
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Returns & Refunds
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Due to the nature of our products (personal care and consumables), we follow a strict no return and no refund policy.
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We do not accept returns or exchanges once the product is delivered.
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Cancellations
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Orders once placed cannot be cancelled. If you have any modifications to be made to your order please reach out to us.
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Damaged or Wrong Product
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In the rare case you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
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You may be asked to share unboxing images/videos as proof.
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After verification, we will send a replacement (no refunds).
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Contact Us
For any concerns or support, you can reach us at:
📧 thepahadico@gmail.com
📞 8447121709
PAYMENT METHODS
Along with the payment option on the website you can also make your payments through Instagram DM.